‘Citizen always right’ should be governance mantra: PM Modi

‘Citizen always right’ should be governance mantra: PM Modi

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NEW DELHI: Drawing an analogy to the adage in the world of business that the “consumer is always right”, PM Narendra Modi on Friday remarked that a similar mantra of ‘citizen is always right’ should be implemented in governance and administration as he stressed on people-centric policy-making.
The PM was speaking after distributing over 71,000 appointment letters to newly inducted recruits in government departments and organisations through video conferencing. He said more opportunities for employment and self-employment were being created with huge strides in infrastructure and allied sectors.
“Just like saying in the business world that the ‘consumer is always right’, our mantra in governance should be ‘citizen is always right’. The same feeling gives more strength to the tendency to serve. You should never forget that when you are appointed in the government, it is called government service, not a job. If you go to private, then it is said that you do a job,” Modi said, adding, “It will give immense satisfaction if you serve 140 crore of my countrymen keeping service in mind.”
In October last year, the PM announced that the government was working on creating 10 lakh jobs. He said the appointment letters will spread a new ray of hope not only among the successful candidates but also in crores of families. “Lakhs of more families are going to get appointments in government in the coming days,” he said.

He said the government had effected broad changes in the recruitment process by making it more streamlined and time-bound while boosting transparency and speed.
“The transparency and speed which you see in the recruitment process today are visible in every work of the government. There was a time when regular promotions were also hampered due to various reasons,” Modi said. He said the government has resolved various disputes and government has also restored the promotions that were stalled for a long time.
Referring to many government servants taking online courses on iGOT Karmyogi platform, the PM said in addition to official training, this platform has many courses for personal development. He said self-learning through technology is an opportunity for today’s generation.
Giving his own example, Modi said he has never allowed the student in him to die. “Attitude of self-learning will improve capabilities of the learner, institutions and also of India,” he said.
He said along with the central government, a series of job fairs are being organised in BJP-ruled states as well. “Just yesterday, the Assam government organised a job fair. Job fairs are going to be held in several states like Madhya Pradesh, UP, Maharashtra and Uttarakhand in the near future,” the PM said.
He said new markets emerge along the periphery of new roads or railway lines and makes transportation of foodgrain from the farm to the field a lot easier while also giving rise to tourism. “All these possibilities gave rise to employment opportunities,” he said.

“Citizen is always right,” says PM Modi at virtual 'Rozgar Mela' in Delhi

“Citizen is always right,” says PM Modi at virtual ‘Rozgar Mela’ in Delhi

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